There's plenty of comment on the fiasco in the New Zealand Herald if you have time to read it - the links are at the bottom of this post. The important points, for the future of your business are
- We cannot rely on Telecom to provide the service we expect.
- What can we do about protecting our businesses from this type of problem in the future?
As business owners, we are assessing risk everyday in our operations. You probably, hopefully, have backup procedures for your office data and now might be the time to consider what you are doing to maintain the flow of information into your business, in particular, email. Here's a few ideas:
- Change to another provider, of course the same may happen to them in the future - no guarantees.
- Install software such as Microsoft Exchange on your office server thus eliminating the need for an external mail server.
- Use GMail for all your mail. GMail can be set up to look professional if you configure it carefully.
- Stop using email for your important communications (yeah right!).
- Setup a dual system enabling your mail to be delivered to two different places. If one mail repository is down then switch to using the other.
Remember, if you are sending a really important email and you don't get a reply then use the telephone.
Looks like the fax machine will be around for a bit longer.
Links to articles and comments on the Telecom mail problem.
Telecom admits Xtra email fault
Has Telecom done enough over the Xtra Bubble fiasco?
Deborah Hill Cone: Email? Sorry, try Australia